Frequently Asked Questions

 

Q) How soon will my order ship?

A) All orders are shipped within 24 hours. In most cases, if ordered before Noon EST, your order will ship same day. We have warehouses in Atlanta and California, and we are able to reach most destinations within the Continental US in no more than 3 days.  

 

Q) What are quantity discounts?

A) We offer quantity discounts on all of our products, including garment racks. Please call 1-800-354-6303 to find out what great savings we have in store for you.

 

Q) How long will it take for me to receive my products?

A) You will receive your products within 1-4 days, depending on your location. The estimates below are based on ground shipping:

  • East Coast - 1-3 Days
  • South East 1-2 Days
  • Mid-West (Southern) - 2-3 Days
  • Mid-West (Northern) - 3-4 Days
  • West Coast - 1-3 Days

 

Q) Why do I receive a message that my weight has exceeded the UPS/Federal Express capacity?

A) This is to ensure you receive the most economical shipping cost. Once shipments exceed 150lbs, most likely we would prefer to ship on truck line to save the customer money, therefore, we need to get a manual quote. You may proceed with your order. When we receive the quote, we will notify you of the freight amount.

 

Q) What if I can't find the retail display or accessory I am looking for or I have a question on one of the products?

A) No problem. Please call 800-354-6303. We will be happy to help you with whatever your needs are.

 

Q) I can't find the specifications on one of your products. How tall or wide is it?

A) We are constantly updating our database to ensure you can locate all the information you need to determine if it is the right retail store fixtures, or sign holder for you. If the information is not there, please call us at 800-354-6303. One of our experts will be happy to answer your question quickly.

 

Q) I need help assembling the fixture I ordered.  Do you have assembly instructions?

A) We are in the process of updating the site to have a PDF instruction file on all our retail store fixtures, store shelves and garment racks. Until then, just email or call and we will be happy to send you one.

 

Q) Why are your prices less than most online retail store fixtures stores?

A) We are a small family ran business, so we have the privilege to offer you the lowest prices, due to extremely low operating costs.

 

Q) Can you fabricate custom fixtures as well?

A) Most definitely. Please call us at 800-354-6303. We will be happy to help you with any of your custom retail store fixtures needs.